Delivering Smarter: Automating the Last Mile for a Leading Ukrainian 3PL Operator

‍Overview

When one of Ukraine’s largest third-party logistics (3PL) operators sought to modernize its last-mile delivery infrastructure, it turned to Infinity Technologies. The client specializes in logistics outsourcing and warehouse services, managing high volumes of daily shipments across the country.

The challenge: streamline how the client's customer transferred orders from SAP into a modern logistics workflow, and automate order creation for Nova Poshta, Ukraine’s leading postal operator. The goal was to eliminate bottlenecks, reduce manual data entry, and build a scalable system capable of handling thousands of orders effortlessly.

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The Challenge

The logistics provider needed a system that could:

• Seamlessly integrate with the customer’s SAP system to import order data
• Automatically create shipping waybills and registers for Nova Poshta
• Accurately handle complex address recognition and transliteration
• Eliminate manual processing and improve speed and consistency
• Be easy to deploy, manage, and scale — with zero infrastructure overhead

Given the need for flexibility, speed, and cost-efficiency, a traditional enterprise system would have been too complex and slow to implement. Infinity Technologies had to design a lightweight yet powerful solution, leveraging cloud-native tools to support critical operations.

Our Solution

To meet these requirements, Infinity Technologies built a last-mile delivery management system using Google Cloud technologies. The system was designed to be lightweight, fast, and fully automated — while supporting integration with both SAP and Nova Poshta APIs.

Order Intake & Processing Automation

The heart of the platform is built using Google Sheets and Google Apps Script, offering a familiar interface for operations teams while enabling powerful data processing and automation behind the scenes.

• Orders from SAP are automatically imported into the Google Sheet-based interface
• Data is validated, formatted, and enriched with delivery metadata
• Address fields are transliterated and normalized using custom microservices
• Waybills and shipment registers are generated instantly

Microservices for Smart Processing

We developed standalone microservices to handle:

• Recipient name transliteration to meet Nova Poshta formatting standards
• Address recognition and parsing, reducing failed delivery attempts
• Order grouping for batch shipping and shipment register creation
• API-driven communication with Nova Poshta for label printing and tracking

This architecture allows the platform to operate at scale, processing unlimited orders while maintaining a responsive and reliable interface.

Postal Integration

Once orders are verified and batched, shipment details are sent via API to Nova Poshta, triggering:

• Automatic shipping label generation
• Real-time order registration with the postal operator
• Centralized record-keeping for audit and customer support

Technology Stack

Results & Business Impact

The delivery management system produced immediate and measurable results:

• Order processing speed increased by 85%
• Order accuracy improved by 97% due to automated address and name validation
• Customer satisfaction rose, driven by fewer failed deliveries and faster turnaround
• Manual workload dropped significantly, freeing up staff for value-added tasks
• Client onboarding accelerated, thanks to a lightweight and replicable architecture

What began as a tool for a single customer has now laid the groundwork for broader deployment across the logistics provider’s customer base.

Conclusion

Infinity Technologies delivered a high-impact logistics solution without the burden of complex enterprise software. By combining Google Cloud tools with custom-built microservices, we created a system that is scalable, maintainable, and immediately effective.

This case demonstrates our strength in delivering lean digital transformation solutions that align with business objectives, improve operational KPIs, and enable logistics providers to keep pace with modern e-commerce demands

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