FM Logistic: Transforming Last-Mile Delivery Through Scalable Automation

‍Overview

FM Logistic, one of the largest third-party logistics (3PL) providers in Ukraine and a part of an international logistics group, approached Infinity Technologies with a pressing challenge: optimize and automate their last-mile delivery operations to accommodate thousands of daily orders, dozens of client-specific workflows, and a growing roster of national and international brands.

FM Logistic offers full-cycle logistics outsourcing — from warehousing and packing to labeling, translation, shipping, and returns. Among its customers are major global brands including Yves Rocher, Metro, Royal Canin, and Philips. But with increasing demand, onboarding new clients and processing high daily order volumes had become inefficient, error-prone, and heavily reliant on manual processes.

The goal was to build a centralized, flexible, and high-performance system that could automate onboarding, simplify warehouse flows, and streamline the hand-off to multiple postal operators — all while offering visibility and control for both FM Logistic and its enterprise clients.

Business Challenge

Before the transformation, onboarding a new eCommerce customer into FM Logistic’s system could take up to two months, involving manual integration of data sources, shipping partners, and warehouse instructions. Each customer had unique formats, delivery flows, and reporting requirements. As a result, order processing at scale — up to 5,000 orders per day per client — required disproportionate human oversight.

To compete in the evolving 3PL market, FM Logistic needed:

• A configurable onboarding workflow that could be completed in hours, not weeks
• A warehouse management interface that could process diverse order formats in real time
• Integration with Ukraine’s top postal services — Nova Poshta, Ukrposhta — plus any third-party carrier
• End-to-end shipment tracking and return management, visible to both corporate customers and their consumers
• A backend architecture capable of scaling with demand while ensuring data security and operational resilience

Solution

Infinity Technologies designed and built a modular delivery management platform powered by Magento CMS, reinforced with microservices, and integrated across warehousing, order management, and national postal APIs.

We structured the solution into three functional pillars:

1. Client Onboarding Automation

We created a dashboard system that allows administrators to configure a fully tailored experience for each new business partner. Each client gets a unique workspace connected to their eCommerce site, preferred post operators, and warehouse configurations. What once took 8 weeks can now be completed in under 24 hours.

2. Warehouse Flow Digitization

Incoming orders are automatically ingested into the system. Whether they arrive via CSV, API, or custom XML format, the system normalizes and converts them into a unified format for internal processing.

Each order undergoes:

• Inventory validation
• Assignment to the nearest warehouse terminal
• Picking, packing, labeling, and final confirmation
• Automated routing to the client’s preferred delivery service

Throughout this journey, real-time status updates are displayed within the client’s dashboard. Each status update is timestamped and logged for full auditability.

3. Last-Mile Delivery Integration

We built deep API integrations with Nova Poshta, Ukrposhta, and a third "open integration" slot for any custom courier. Once an order is packed and ready, it is handed off electronically to the selected operator, including shipping labels and delivery instructions. The full journey — from warehouse to recipient — is tracked, with status information mirrored in both the client and recipient interfaces.

Technology Architecture

Our team leveraged modern tools and a modular architecture to ensure resilience, performance, and scalability:

• Magento CMS as the foundation for order processing and customer-specific workflows
• Microservices handling CSV parsing, order normalization, and carrier-specific routing logic
• Google Cloud Platform (GCP) for secure and scalable cloud deployment
• Kubernetes for orchestrating containerized services and ensuring zero-downtime scaling
• Redis for in-memory caching and session management
• MySQL for transactional order data and integration logging
• Slim Framework to enable lightweight REST API development and extensibility
• Post Service APIs (Nova Poshta, Ukrposhta, others) integrated via secured, rate-limited endpoints

Results and Impact

The new platform dramatically improved FM Logistic’s last-mile delivery and onboarding operations. Results included:

• Onboarding time reduced from 60 days to 1 day per customer
• Thousands of orders processed per day, per client, limited only by warehouse throughput
• Real-time visibility into every order stage — for FM Logistic, its clients, and end customers
• Return management streamlined, with better handling of failed deliveries
• Increased client satisfaction due to faster service, better data visibility, and reduced errors

Operationally, the system now handles high concurrency without degradation, scales horizontally to support new cities or clients, and allows FM Logistic to add new services (e.g., automated returns, predictive inventory allocation) without rearchitecting the core.

Conclusion

Infinity Technologies helped FM Logistic unlock the next level of 3PL logistics performance. By unifying onboarding, warehousing, and shipping workflows into a single automated ecosystem, we reduced friction, improved time-to-value for customers, and positioned the company to expand rapidly across Ukraine and beyond.

This case demonstrates our ability to modernize logistics, streamline eCommerce integration, and create enterprise-grade platforms that scale with growth and complexity.

‍