Modernizing Meest Express: A Digital Leap in Customer Experience for Global Logistics

‍Overview

Meest Express, an international logistics and parcel delivery company, engaged Infinity Technologies to tackle a mission-critical challenge: revamp its customer-facing dashboard to match the pace of its global operations and rising e-commerce demands.

The project aimed to go beyond aesthetics — focusing instead on streamlining shipment creation, enhancing tracking transparency, improving order management, and integrating key enterprise systems. The goal was to deliver an intuitive and responsive digital experience that empowered end users while automating backend processes.

The Challenge

The company’s legacy systems made it difficult for users to independently create and track shipments, and required substantial manual intervention for common operations like payment processing, agreement handling, and label generation.

Meest Express also needed to:

• Improve order visibility for both new and returning users
• Enable both individuals and legal entities to manage shipments under different contractual terms
• Integrate with the company’s ERP system to automate workflows and reduce human error
• Offer seamless access to the country’s largest e-commerce marketplace, enhancing last-mile delivery performance

In short, the solution had to deliver both operational efficiency and customer delight — a rare but necessary combination in logistics tech.

Our Solution

Infinity Technologies designed and delivered a powerful user dashboard ecosystem, where Meest customers can now independently handle all major logistics tasks in one place — from shipment creation and payment to document printing and status tracking.

The core components of the solution included:

1. Smart Dashboard Interface

We designed a modern, user-friendly interface using React Native, ensuring seamless performance across web and mobile. Users can now:

• Create and pay for shipments
• Generate and print customs declarations
• Manage multiple delivery addresses
• Access archived and active orders via a single portal
• Register and operate under different account types (individual or business entity)

2. Real-Time Tracking System

The dashboard now includes a robust tracking module integrated with Mapbox GL, Google Geocoding API, and OpenStreetMap, enabling:

• Real-time shipment location updates
• Delivery status visualization on a live map
• Transparent handling history logs for every parcel

This dramatically improved user trust and operational visibility — both for customers and Meest Express staff.

3. ERP System Integration

We engineered a two-way integration between the dashboard and Meest’s ERP system, enabling:

• Synchronized order and customer data
• Automated billing and shipment validation
• Reduced manual data entry, cutting down on processing errors

The integration ensures that internal workflows — from warehouse prep to courier assignment — are now triggered automatically from customer activity on the dashboard.

4. Marketplace Connectivity

We also integrated the platform with the country’s largest e-commerce marketplace, enabling:

• Instant shipping label generation for marketplace orders
• Seamless drop-off and pick-up coordination
• Streamlined returns and delivery confirmations

This created a full-circle customer journey: from online checkout to doorstep delivery — all tracked within Meest’s upgraded digital infrastructure.

Technology Stack

To deliver a fast, resilient, and user-centric platform, we selected a stack that balances performance and scalability:

Project Outcomes

The modernized dashboard has already had a tangible impact across Meest Express’s operations:

• Customer satisfaction has significantly increased, thanks to intuitive self-service tools and real-time tracking
• Operational efficiency improved, with less time spent on manual data processing and customer support inquiries
• The company now boasts a connected digital ecosystem, enabling rapid onboarding of new services and partners
• Internal and external stakeholders benefit from greater transparency, faster issue resolution, and better resource allocation

Deployment Context

This solution is now actively used by:

• E-commerce and online retailers
• Courier and last-mile delivery services
• Third-party logistics (3PL) providers
• On-demand delivery platforms
• Local warehousing networks and distribution hubs

It represents a future-proof upgrade for any logistics company seeking digital transformation across customer experience and operational systems.

Team & Timeline

Infinity Technologies deployed:

• 2 Front-End Developers
• 2 Back-End Developers
• 1 QA Engineer
• 1 Project Manager

Project Duration: June 2022 – Ongoing

Conclusion

Infinity Technologies helped Meest Express modernize not just a dashboard, but a business process. By connecting user experience with operational intelligence, we created a logistics platform where customer empowerment and system automation work in harmony — resulting in faster deliveries, happier customers, and a scalable infrastructure for growth.

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