Accelerating International Cargo Delivery with Automation

‍Overview

One of Ukraine’s largest third-party logistics (3PL) providers approached Infinity Technologies with a pressing need: streamline the last-mile delivery process for international cargo. The company, known for its warehouse and transportation solutions, had experienced growing complexity in handling cross-border e-commerce shipments — from managing data overload to processing orders manually across multiple systems.

The mission was to automate delivery workflows, enable seamless order intake from international e-commerce platforms, and integrate with leading postal carriers — all without requiring a heavy enterprise system.

The Challenge

Handling international orders at scale introduces unique operational friction. Orders from overseas retailers often arrive in bulk with inconsistent formats, multiple languages, and non-standard address structures. The client needed a system that could:

• Automate shipment processing, from order ingestion to label printing
• Integrate directly with Ukrposhta and Nova Poshta, the country’s leading postal providers
• Handle order transliteration and address normalization to reduce failed deliveries
• Enable customized onboarding for each business client, without weeks of manual setup
• Be easy to scale and cost-efficient — given the fluctuating volume of international parcels

Time was critical. The logistics provider needed a solution that worked from day one — lightweight, cloud-based, and instantly deployable across warehouses.

Our Solution

Infinity Technologies delivered a modular, cloud-powered last-mile delivery management platform that automates the entire post-order processing lifecycle. Built using Google Cloud services as the core infrastructure, the system enables rapid onboarding, high-volume data processing, and smooth API-based communication with postal services.

Key capabilities included:

1. Cloud-Native Architecture

The core of the solution was implemented using Google Sheets + Google Apps Script, enabling real-time order ingestion, workflow automation, and lightweight front-end interfaces — all while minimizing cost and complexity.

2. Microservices for Intelligent Data Processing

Custom microservices were developed to:

• Parse and clean incoming order data
• Convert and transliterate recipient names for postal compliance
• Normalize and validate delivery addresses
• Generate waybills and customs documents automatically
  This modular architecture allowed each function to operate independently and scale with workload.

3. Postal Service API Integration

We connected the platform directly to Ukrposhta and Nova Poshta APIs. Once an order is finalized in the system, the necessary shipment details are pushed to the chosen postal operator, who receives:

• A complete delivery manifest
• Auto-generated shipping labels
• Real-time shipment metadata
  This automated the entire last-mile initiation process.

4. E-commerce Integration

Orders from third-party international eCommerce stores are fetched automatically. This enables full plug-and-play onboarding for retailers, reducing setup time from weeks to just 5–7 days per client.

Technology Stack

• Frontend / User Interfaces: Google Sheets with custom UI logic (Google Apps Script)
• Backend & Logic: Custom Microservices for processing, validation, and integration
• APIs: REST-based connectors to Nova Poshta and Ukrposhta
• Cloud Infrastructure: Google Cloud Platform
• Other Services: Google Drive (document handling), Gmail (alerts and confirmations)

Business Results

The solution created immediate operational benefits for the client:

• Order processing stabilized and scaled — bottlenecks from manual entry and address errors were eliminated
• Client onboarding accelerated — new e-commerce partners can now go live within a week
• Custom workflows enabled — each client’s unique delivery logic is handled without hardcoding or duplication
• Warehouse productivity increased, as teams now focus on fulfillment rather than documentation and formatting
• Customer satisfaction improved, driven by faster processing and more accurate deliveries

With automation handling high-volume international cargo, the logistics provider gained a future-proof platform that allows for continuous scaling — without reengineering its entire backend.

Conclusion

Infinity Technologies helped a leading 3PL operator move from manual complexity to automated efficiency in last-mile cargo delivery. Using a lean, cloud-first approach and targeted microservices, we delivered a system that fits the real-world constraints of warehouses, integrates with national infrastructure, and supports fast eCommerce growth.

This case demonstrates our strength in agile logistics tech, cloud-native automation, and lightweight system design that delivers outsized impact.

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